Learning, labour and laughter.
All great business relationships start when you get to learn about others. Sitting and listening to people takes skill. I mean, to really listen – not to be thinking about what you should say next but listening to what a person says and picking up on their pain points.
It’s through active listening that I pick up on what you need help with, and often find solutions to problems you didn’t even know you had!
Next comes the labour part – the actual doing of the job. Having been a professional admin assistant since 1991, I know a thing or two (or even more!) about admin. It’s what I love doing.
There’s no better feeling than a client flicking an email saying, ‘Fleur, can you do this’, and being able to respond with, ‘Yep, all done – next!’.
And my 3rd L is one I cherish highly – laughter. If you don’t know how to laugh, we won’t work well together. I have a really quirky sense of humour and I seem to attract others who are the same. There’s nothing better than sharing a laugh to break up a workday.
You know you’ve found the perfect business go-to woman when you do something wacky and think, ‘Oh, they’re going to love this one’.
Why trust me?
Trust in your virtual assistant comes with time. It’s only once you’ve built up a healthy working relationship that you come to fully trust your VA.
In the beginning, you simply need to take a leap of faith.
I’ve been working in admin roles since 1991 and worked for a range of well-known agencies such as King Edward Hospital, the Dept of Communities (Housing), Princess Margaret Hospital, Intework and the Australian Institute of Management.
I also hold a BA in Social Science from Edith Cowan University, a Cert IV in training and assessment and a heap of certificates.
It’s fair to say that I know people, and I know how to find solutions to problems your facing in your business.
Taking pride in building my business and my reputation, I belong to esteemed virtual assistant networks like Virtually Yours and I’ve undertaken business mentoring to fast track my transition to the virtual world.
The top 5 quirky facts you should know about me!
1. I laugh at inappropriate times
2. I love books, tea and chips
3. I can see things about to happen
4. I enjoy dancing – around a Maypole
5. I aim to escape the city to work and live in the country
Thank you very much. You are always very helpful; really appreciate it. Liz
…thank you Fleur for all of your “behind the scenes” contributions. You communicated well with all of the presenters and did a great job of ensuring that all of the prizes were available this afternoon in addition to all of those administrative responsibilities. Barb
Fleur has provided us with excellent, high quality support in our business over the past 8 years. She has helped us with all manner of tasks including filing, updating our data base, website updates, venue research, event registrations, event promotions on social media, and administration systems advice. She is fun to work with and she's quick! She has become an invaluable member of our team and we highly recommend her.
Anne-Marie Hoyne, Co-Founder of The Women's Hearth
We recently had (what turned out to be) a rush job for Oswald homes. I got the notes to Fleur on Tuesday AM. (for a Thursday gig). Not only were they done to a brilliant standard, but she went the extra mile and copied one handout in colour (which was REALLY helpful). Hazel
I'd love to hear about your business
If there’s one thing I do better than talking is listening. I’d love to hear more about you and your business and work out how to help you magically banish business admin from your life.