VA NDIS Services

Who I have assisted in the NDIS space.

I Heart NDIS

Plan Manager Business
DATA ENTRY

200 invoices a week. Checking codes, hours, description, double ups.

“Fleur was a valuable member of my team who required little coaching and I never need to worry that invoices were not going to be processed in a timely manner. I would not hesitate to recommend Fleur in joining a team.”
Full reference available

NDIS Registered Services Provider
VIRTUAL ASSISTANT/ADMINISTARTION MANAGER

This company is rural and one owner with an operations manager and myself, she has 10 staff and 7 clients.

Tasks

  • Formatting documents for registration
  • Setting up NDIS compliance software and linking to Xero
  • Creating staff and participant on boarding process
  • Recruitment – screening and phone screening
  • Creating staff contract and collating compliance documents and inputting them into the software management program
  • Email management
  • Participant and staff communication,
  • Rostering
  • I know the back end of Brevity and Shiftcare.

“Managing Staff and Participant on-boarding and all office admin tasks
Fleur is an essential team member who has a sound knowledge of NDIS compliant practices and systems. Fleur’s ability to fine tune and then implement systems that support our policies and procedures is invaluable. If you need a highly skilled administrator for your NDIS business, Call Fleur.”

Two references available from the owner of the business and the operations manager

Independent compliance registration company
ADMINISTRATION SUPPORT

This company specifically assist providers in becoming NDIS registered and or going through the NDIS audit process. As an additional service this company offers providers with ongoing business support with systems, participants, staff etc. Support from phone to rostering to managing staff and participants. This company has about 4 business that require additional support and various providers needing assistance with audits and compliance.

Tasks

  • Formatting documents
  • Invoices 
  • Updating codes in the various software
  • Managing roster changes
  • 3CX phone support
  • Inbox management
  • Creating process and procedures
  • Setting up NDIS software for compliance
  • Gap analysis (working out what is missing for compliance)
  • I know DayCare Springs NDIS software

I have been employed at the Perth Children’s hospital and the Women’s hospital as well as many other health companies.

TELL ME MORE

FAQs

How do we work remotely?

All work will all be done via the internet and cloud based programs. We will use task management systems and work out the best way of communicating; slack, emails, whatsapp, smoke signal.

How do we Start?

I will start with learning your business systems and process. There will be training and lots of questions on both sides. If there are no process and workflows we will create them as we go. This first bit can be time consuming, however it is vital that we are on the same page. I need to learn your voice and how you work. We will work out the priority of tasks and begin the handover.

What systems do you know?

NDIS

  • Shiftcare
  • Brevity
  • DayCare Springs
  • Conecteams
  • Careview.

I would recommend Shiftcare as it is easy to use and less setup. Brevity is great if you have a techie head and love reports. Brevity can do complex and customised reports. I would not recommend DayCare Springs it is small and still being developed. Conecteams don’t have the NDIS codes to import.

Relevant apps for NDIS that I know;

  • Pandadoc and Docusign for E signing software
  • Xero for accounting software.
  • Proda for checking NDIS clearance checks
  • Google workspace and Microsoft
  • Task Management programs and communication – Slack, Asana, Monday, Trello, Google, Microsoft.
Example of what I can do for you.
  • Workable NDIS software program
    • Set up with NDIS codes
    • Set up staff and participants.
    • Input all the compliance information into the system, keeping track of certificates etc that become expired.
  • Communication
    • Create workflows for participants and staff to communicate changes to rosters/shifts.
    • Labels/folders/templates in emails
    • Rostering
  • Documents
    • Continue to create flows in all areas of the business
    • Invoicing/payroll/communication etc.
    • Organise a suitable flow for storing documents
    • Formatting/branding
    • Compliance checking
    • Gap analysis
  • Invoicing/payroll
    • Set up communication from NDIS software to Xero
    • Set up payroll between software programs
The list is long...

.. of what I can do.

  • Invoicing
  • NDIS code interpretation
  • Formatting
  • Payroll
  • Rosters
  • Inboxs
  • Compliance for workers
  • Website updates, basic create pages